Get to know our process
Common Sleep Questions
We do things just a little bit different.
Get answers to frequently asked questions here!
We understand that every clinic, system, and specialist does things their own way. We do our best to pick the smoothest, most efficient, and highest quality processes to help improve your experience.
Click through the options below for some commonly asked questions.
Do you have a question that’s not answered here, but you think would be helpful to others as well? Email us to let us know!
Click to open more sleep questions and answers about:
Insurance & Billing
Do you take insurance?
Yes!
We have been working hard to reach agreements with insurance companies to provide you the best experience that we can. We are glad to say that we can take most major insurances and Medicare, and will be able to work within your current coverage in most instances to continue delivering the highest quality care around!
We are still finalizing with other government payers, but unfortunately, we do not accept assignment from any other government-subsidized or -regulated insurance, including Medicaid at this time.
Are you in my network?
There are so many companies/subsidiaries/employers who each have their own “menus” of plans that it’s quite difficult to keep track of each one! We do our best to ensure you don’t get any surprises and that your insurance plan will cover our services.
But we’ll ask that you double check your plan’s details so we can have another set of eyes on it and that we don’t miss anything either!
Do you require a referral?
The short answer is No.
The long answer is it really depends.
One factor is your insurance plan – they may not pay for your visit if you did not get a referral from your PCP.
Another is your medical condition – in some instances, there may be more involved in a workup than what we offer alone, and it’s always best to have a PCP coordinating the moving parts to optimize the way we can all care for you.
We have the option for “direct” referrals to our clinic and for testing, but if you’d like your insurance to foot the bill, then you’ll need to play by their rules.
Our Philosophy & Practice Model
What exactly is your model?
This is a tough question!
With the changing landscape of healthcare and the various models available, it’s hard to specify. We tried to choose the best from a few, and we came up with our current practice setup. We took a page from the “direct service” book, and we have worked diligently to create a highly efficient fee-for-service practice of the highest caliber. We also took a principle from the concierge concept of convenient accessibility, with a goal of including a wide array of synergistic services that allow us to offer and become a fully optimized health and wellness resource.
The ultimate goal of all of it is to provide high quality healthcare through an elevated experience at a reasonable cost to you.
Is there a membership fee to be your patient?
Absolutely not!
You may see us as you would in any specialty clinic or office setting. (Please note that, while we do not specifically need a referral to see you, your insurance provider may require one to cover your billing/reimbursement.)
We do not have a membership program at this time, and will not have one for medical visits or testing through the sleep clinic.
However, we are excited to be planning a Membership Program for our other Wellness Services very soon – take a look at our wellness site for updates! For these services, becoming a member will afford you a centralized point-of-contact for seamless transitions of management, as well as member-only rates, promotions, and discounts to any of our non-medical wellness services.
Why have I never heard of this?
It seems all too common to hear that “the healthcare system is broken in this country”. Yet, there has not really been a good solution offered. Our unique approach is a new way of bringing back all the amazing parts of healthcare while minimizing the inundating burden of bureaucracy. We want to put you back in the driver’s seat of your health.
We want to provide the best quality care in the most efficient manner possible.
By re-examining the system and prioritizing efficiency and quality, we are able to keep our costs low, practice a high level of proper medicine, and pass along the benefits to you, our patients, in the form of reasonable fees and better access to the most current and cutting-edge care available!
Our Process
How do I make an appointment?
Making an appointment is quite simple!
- You can ask your favorite provider to send a referral on your behalf (we’re always happy to become part of a team), or
- You can click on the button above or below to request an appointment by completing our request form, or
- You can email us at [email protected], or
- You can call us at (360) 345-3175, or
- You can mix and/or match any of the above!
Once we’ve got your information, our team will reach out to you to gather any specific information and get you on our schedule.
What should I expect at the consultation?
This is a really good question!
In short, you can expect:
- a great conversation
- some discussion and tips about getting great sleep
- the first exploration into evaluating any sleep or wake concerns
As a specialty sleep service, we get that there’s no real good reference point for what we do. We are a medical specialty, but we really work hard to avoid the reputation of being an assembly-line. We like to take our time to get to know you and address your specific needs and concerns as we work together to come up with a plan to help.
Sleep is quite complex. It would be imprudent to rush through a great chat that could have helped us explore and understand you better. We don’t want to miss the opportunity!
There are sometimes “obvious” issues, but, more often than not, our discussion helps us find the more subtle and nuanced things associated with sleep – many of which you may not be aware, but are points we are quite excited to share!
Our goal at our consultation is to leave you feeling positive, empowered, and educated about your sleep and your health.
Where do we do our visits?
At your favorite place!
For now, we are working completely remotely (virtually), and conduct our visits through video conferencing. You can take a look at our Service Area for more details, but, for the purposes of licensing and insurance, we need to document that, at the time of your visit, you are located in a place we are licensed to practice.
Outside of that, it can be in your home on your couch, sitting in your yard, or hanging out at a friend’s!
For safety and privacy, please avoid taking the video visit at crowded or public places, while driving or operating heavy machinery, or in places with questionable security on the data or Wi-Fi network.
How does testing work?
At the consultation, we’ll talk about the need for testing.
Not all sleep issues require a sleep test!
If your specific case would benefit from a diagnostic study, we’ve got you covered.
We work with an equipment company to liaise with you directly so you can set up a date and address to receive the testing kit.
The testing kit will be mailed to you and delivered on your requested date. Once you’ve completed your study, simply mail it back in the provided pre-paid packaging. Then just sit back and wait for us to share your results with you! (Don’t worry, we’ll go over them in detail as well!)
I was seen elsewhere before. Can I still see you?
Of course!
We’re always happy to be a second opinion, or to take over your care at any point in your journey!
Since you’d be new to us, we will still ask you to go through a thorough initial consultation so we can get a really good grasp on your story. We’ll do our best to track down any of your previous relevant health records as well (with your permission!). If you have them with you, it’s always helpful to have you send those along electronically so we can have complete records more quickly.
Please note that, while we may renew or refill prescriptions, we will only do so after your consultation, and that too, only if your condition warrants it.
Will I always be seen by the same person?
We’ll certainly do our best!
Sleep is a multidisciplinary, multifaceted, complex phenomenon, and so we take great measures to ensure you get a full breadth of care with the best results. To that end, our team discusses each and every case thoroughly and we try to get as much perspective from each other as possible.
Our goal is to ensure that, no matter who you see or speak to, each of us on the team are fully aware and familiar, and thus able to provide you the highest quality care.
We appreciate the cultivation of a relationship with individual members of our team, and we’ll do our best to maintain that. If we have to share you, rest assured you are always in the best of hands!
Technical Issues
I'm calling and no one's picking up!
We’re hoping this isn’t common!
Please be mindful of our business hours:
Monday, Tuesday, Thursday, and Friday: 8:00am to 6:00pm, with a break mid-day.
We are CLOSED on Wednesday, Saturday, and Sunday as well as major holidays.
If you’re calling during active hours, it’s likely we’re just busy, and someone will get back to you as soon as they’re free! We are a very small team, and not always near the phone to grab your call, but we do our best to reply in a timely manner!
I can't log in or get in to my portal.
We are sorry for the difficulty!
If you’re having trouble loading the screens, getting errors about incorrect user information, or doing everything correctly but still getting blanks or error messages:
- We’ve been advised by our software provider that the EMR is optimized for the Google Chrome browser. The vast majority of issues we have seen are resolved by using the recommended browser.
- If you are already using Chrome, you might need to empty the cache and restart the browser.
- Also double check that, if this is your first time logging in, you have copy-pasted your temporary password (rather than entered it manually), and it has not been more than 5 days since you received the setup information.
If none of those work, give us a call and we can try to reset your portal account.