Wellness Institute for Sleep & Health
The Sleep Center at
Wellness Institute for Sleep & Health
Sleep Well. Live Better.
See Our
General Policies
Introduction
This Privacy Policy describes how Wellness Institute for Sleep and Health (“we,” “us,” or “our”) collects, uses, and discloses information collected through our website or lead forms generated by advertisements or in locations sponsored by us. This Privacy Policy applies only to information collected through these means and does not apply to information collected offline.
Information We Collect
We may collect the following information:
- Personal Information: We may collect personally identifiable information (“PII”) only when you voluntarily provide it to us through online lead forms, including, but not limited to, your name, email address, phone number, and address. We may also collect information relevant to your health, which will be clearly marked as optional and handled in accordance with HIPAA regulations (see below). You may choose not to provide certain information, but doing so may limit your ability to schedule appointments, receive information about our services, or use certain features of the Website or Patient Portal.
- Non-Personal Information: We may collect non-personally identifiable information (“Non-PII”) about your use of the Website, such as your browser type, operating system, IP address, and the pages you visit. We may use this information to improve the functionality of the Website and understand how users interact with it.
Collection of Information through Online Lead Forms
When you submit an online lead form, you are consenting to the collection and use of your PII in accordance with this Privacy Policy. We may use this information to:
- Respond to your inquiries and requests
- Schedule appointments
- Provide you with information about our services and treatments
- Send you appointment reminders and other administrative communications
Use of Information Regarding Health
Any information you choose to share regarding your health will be treated with the utmost confidentiality and in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This information will only be used to provide you with personalized treatment recommendations and will not be shared with any third party without your explicit consent.
Disclosure of Information
We will not sell, trade, or rent your PII to any third party. We may disclose your PII to third-party service providers who assist us in operating the Website or providing services to you. These service providers are contractually obligated to protect your PII and use it only for the purposes we have authorized.
We may also disclose your PII without your consent if required by law, to protect the rights and safety of others, or to prevent fraud or other illegal activities.
Your Rights
You have the right to access, update, or delete your PII by contacting us using the contact information provided below. You also have the right to opt-out of receiving marketing communications from us.
Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect PII from children under 13. If you are a parent or guardian and you believe your child has provided us with PII, please contact us using the information below.
Security
We take reasonable steps to protect the PII you provide to us. However, no website or internet transmission is completely secure. Therefore, we cannot guarantee the security of your PII.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
(360) 345-3175
In the Practice’s endeavor to maintain priority, quality, and exclusivity to You, You understand, acknowledge, and agree to the terms of “Late, Cancellation, and No Show Policy” as described below. You further acknowledge, understand, and agree that You will be responsible for the fees when assessed, based upon the terms of the Agreement. This policy applies to appointments for any Services.
If You are aware You will be late, canceling/rescheduling, or not presenting for Your scheduled appointment, You must inform the Practice and/or its clinical/administrative staff. Fees will be assessed as follows unless otherwise determined by the Practice:
Late arrivals
If You arrive more than halfway through the time slot of Your appointment, Your appointment will be forfeit, and You will be charged 100% of the Service Fee.
If You arrive after the beginning of Your scheduled appointment, up to halfway through the time slot allotted, You will be given the option to reschedule Your appointment or continue in a truncated time slot. If You choose to reschedule, You will be charged 50% of the Service Fees. If You choose to continue with your appointment, you will be billed the full fee for your scheduled appointment.
Cancellation and Rescheduling
The Practice operates in 2-session days, a morning session and an afternoon session. You will inform the Practice through its clinical and/or administrative staff at least 4 active Sessions (approximately 2 business days) before Your scheduled appointment time if You choose to cancel or reschedule. Cancellation and rescheduling requests so received will not incur any fees.
Cancellation or rescheduling notices received less than 4 sessions (approximately 2 business days) prior to the scheduled appointment time, up to 2 sessions (approximately 1 business day) prior to the appointment will be assessed a late cancellation fee equivalent to 50% of the Service Fee for the scheduled appointment.
Cancellation or rescheduling notice received less than 2 sessions (approximately 1 business day) prior to the scheduled appointment time up to, but not including, the session (business day) of the scheduled appointment will be assessed a late cancellation fee equivalent to 75% of the Service Fee for the scheduled appointment.
Cancellation or rescheduling notices received during the same session (business day) as a scheduled appointment will be assessed a late cancellation fee equivalent to 100% of the Service Fee for the scheduled appointment.
No Show
If You fail to present for Your scheduled appointment, a no show fee will be assessed equivalent to 100% of the Service Fee for Your scheduled appointment.